CaribSea Rio Grande Freshwater Substrate Super Natural 5 lb

Description

Product Description:
Qty: 1
Sizes: 5lb bag
SUPER NATURALS
Create a supernatural experience by re-creating the natural world in your home. Enjoy a piece of the Rio Negro as it winds its way through dark and brooding jungles. Own a sliver of the sunlit Sri Lankan gravel streams famous for sapphires and rubies. Dramatic black sand rivers and beaches grace the flanks of verdant tropical islands capped by smoldering volcanoes. These exotic locales provide the backdrop for some of the world’s most spectacular aquatic life. The Super Naturals line is specially selected and crafted to match these exotic environments.
Typical Size:
3.0 - 5.0mm
Average Density:
93 pounds per cubic foot
Please see our other listings for great prices and customer service!
We offer free shipping and buy 2 get 1 FREE on all items with (BUY 2 GET 1 FREE) in the title
How BOGO works?
Simply purchase 2 of the same kind of plants marked as buy 2 get 1 free and we will send you a 3
rd
portion free with your order. You must purchase on the same transaction.
IMPORTANT:
Photos are a sample representation, not the actual plants you will receive. Each plant is different and will vary in size/color slightly.
We do our very best to respond fast and ship happy, healthy plants. If you have any questions or concerns please message us, we are always happy to assist!
Please be aware that sometimes plants need time to recover after shipping in a dark box for 2-4 days.
SHORE AQUATIC SHIPPING POLICIES:
Live Arrival Guarantee
The shipment must be received on the first delivery attempt. If you miss the delivery and the package is delayed a day or more because of it, we cannot accept responsibility for any losses. It is your responsibility to check the tracking number for delivery. The shipment must be sent to the correct delivery address on file according to Paypal, do not request shipment to be delivered to another address not listed on your Paypal or eBay account.
NOTE:
We are not responsible for errors, postal delays, wrong addresses mail holds, or P.O. Box deliveries by the postal carrier. If USPS forwards your shipment in error, we do cover that type of mistake.
All claims must be made and or brought to our attention via eBay Messages within 24 hours of the package being delivered.
We ship
USPS FIRST CLASS
the majority of the time. If you would like to receive the plant sooner, you can opt for the
USPS PRIORITY MAIL which would take a delivery time of 2-4 days. THIS WILL BE AT AN ADDITIONAL CHARGE TO YOU.
You will get a tracking number, it is important you check this tracking number 2-3 times each day to see when the box will arrive at your home. Please make sure you are at home the day of the arrival or arrange for someone to be there to receive the plants/shrimp and that they know how to properly care for the plants/shrimp. The less time they spend in the box the better.
Shore Aquatic ships Monday -Thursday depending on location in order to avoid the weekend.
When will items ship?
We reserve the right to hold delivery due to inclement weather.
If you would like to receive your item faster, we recommend purchasing priority mail.
Temperature is very important for live delivery of plants. Please check the 7-day weather forecast in your location before placing your order. If the temperature in the coming days is too low (below 35F) or too high (above 90F), please do not order.
NOTE:
USPS is slower than normal due to COVID restrictions.
DOA/Damaged Claims:
It is our honor and privilege to serve you. We hope that you are satisfied with everything. If you are for some reason not satisfied, please let us know as we are here to help make this hobby easy and enjoyable!
Livestock:
We guarantee live arrival on all our livestock. In the rare event livestock shows up dead, we must be notified within 2 hours of delivery. Keep in mind these plants/livestock just took the journey of their lifetime in a dark box for 2-4 days so they will take time to recover and to be at their best again. Please take clear photos of the dead plant/livestock and send it to us within 2 hours of receiving the item and send the clear photos to ebay once the item is validated by us, we will send a replacement or refund.
Failure to comply with one or more of these policies will mean we can no longer cover you.
We guarantee live arrival of all livestock. This means we assure that livestock will show up alive. We do not guarantee your success in keeping the livestock alive/healthy. Lots of outside factors that we cannot control go into the success or failure of keeping livestock healthy. We are here to help but are not liable after you have received the livestock alive.
Do your plants have snails?
We try not to have snails/pests, but it happens, we remove any visible imperfections before shipment however to be 100% certain we suggest that you either do a 1:20 ratio bleach to water dip and/or wash the plants. Anytime you add something new to an aquarium it is important to rinse it off before adding just to be safe.
Ratings and feedback:
Our customers are very important to us. Please help us by leaving positive feedback and if you are not satisfied or feel that we could somehow improve, please privately message us and we would be happy to help. We realize without you; we would have nothing! We greatly appreciate your business and strive to serve you well.
Questions/Concerns?
Contact us, we are happy to help!
Returns
We do not accept returns on livestock as returning a perishable item is not feasible, we will however work with you to reach a solution.
Please contact us before attempting to return an item